Privacy Policy

Information We Collect

When you phone us, we may note your name, phone number, town, details about your home and its heating system, and the utility companies that serve it.

When you browse this site, standard technical data such as browser type, device type, pages viewed and approximate location may be recorded automatically.

How We Use Your Information

We use what you share to answer your questions, plan home visits, prepare proposals and help with rebate and loan paperwork you ask us to handle.

Technical data helps us understand how the site is used so we can keep it working well.

Cookies and Analytics

This site may use cookies or similar tools to measure traffic and improve pages. You can block or delete cookies in your browser settings, though some features may behave differently.

How We Share Information

We do not sell your personal information. When you ask us to help with a rebate or financing, we share the details needed with the relevant program administrator, utility, light plant or lender.

We may also share information with service providers who help run this website, or when the law requires it.

Data Security

We take reasonable steps to protect the information we hold. No method of storage or transmission over the internet is completely secure, so we cannot promise absolute security.

Your Choices

You may ask what information we hold about you, ask us to correct it, or ask us to delete it where the law allows. Phone us and we will help.

Third-Party Links

This site may link to outside websites such as program or utility pages. Their privacy practices are their own, and we encourage you to read them.

Children's Privacy

This website is meant for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.